Support
A real person reads this
Need help? Email support@rationmedia.com. We answer within two business days. Include your device model, iOS version, and what you were doing when the problem happened — it speeds things up.
Start here
Getting started
How does Ration work?
Ration gives you timed, curated viewing sessions. Pick a length and a topic (or let your Palate choose), start the session, and Ration serves videos our editors selected. Tap Watch on YouTube / TikTok / Instagram and the video opens in that app. A timer runs on your Lock Screen and in the Dynamic Island. When the session ends, you're done — no endless feed.
Where do the videos come from?
Every video lives on YouTube, TikTok, or Instagram. We don't host, stream, or copy anything. We link to the original, so creators keep their views, their followers, and their revenue, and you watch on the platform you already use.
Who picks the videos?
People. Our editors choose every creator in the library and hold their videos to a written standard: no clickbait, no funnels into courses or coaching, no hustle-culture framing, no pseudoscience. Software helps us sort and label the library. It does not decide what belongs. We select from a creator's work, so a creator being in Ration does not mean all of their videos are.
Do I need an account?
No. Ration works the moment you open it. We create an anonymous account behind the scenes so your Palate and history are saved. You can add an email and password, or Sign in with Apple, any time under Settings → Account. Your Palate and history carry over.
Create a full account if you want to use Ration on another device, or if you subscribe — it makes restoring your subscription simple.
Does Ration block other apps?
No. Ration is not a blocker. It gives you a better way in, not a locked door.
In a session
Sessions
The session timer isn't showing on my Lock Screen.
Live Activities may be turned off. Go to iOS Settings → Ration and turn on Live Activities. Also check Settings → Face ID & Passcode → Live Activities is on. Start a new session after changing the setting.
A video opens in Safari instead of the app.
Ration opens the platform's app when it is installed and falls back to the website when it is not. Install the app, or keep using the web version — both work.
A video won't open, or the link is broken.
We link to videos rather than host them, so a link can break if a creator deletes a video, makes it private, or restricts it in your region. Email us the video title and creator and we'll pull it from rotation.
I'm out of free sessions for today.
The free tier includes two guided sessions per day, resetting at local midnight. You can still browse every category and open any video without a session — the video itself is never locked. To remove the daily limit, subscribe to Plus.
Taste profile
Your Palate
What is the Palate?
The Palate is your private taste profile. As you watch, save, skip, react, and search, Ration learns what you're drawn to across a small set of taste dimensions and uses it to choose better videos. It has a longer-term profile and a short-term "recent activity" layer that fades over time.
See it and adjust it any time under Your Palate. The sliders blend with what you actually watch and soften over time.
It's yours alone. It isn't shared, sold, or used for advertising.
I blocked a creator by mistake.
Email support@rationmedia.com with the creator's name and we'll remove the block.
Can I reset my Palate?
Not yet from inside the app. Email us and we'll reset it for you, or delete your account to start fresh.
Billing
Subscriptions
What does Plus include?
The free tier includes the full library, two guided sessions a day, standard session lengths, and eight of the twenty-four themes. Plus adds:
- Unlimited sessions
- Custom session lengths
- Curated Plans
- Personalized discovery (a For You feed ranked by your Palate)
- All themes
Monthly — $7.99/month, 7-day free trial
Annual — $49.99/year, 7-day free trial
Prices vary by country. The price in the app is the price that applies.
How do I cancel?
Subscriptions are managed by Apple, not by us. On your device: Settings → [your name] → Subscriptions → Ration → Cancel Subscription. Cancellation takes effect at the end of the current billing period, and you keep Plus until then.
Deleting the app does not cancel your subscription. Deleting your Ration account does not cancel it either. You have to cancel through Apple.
How do I cancel during my free trial?
Cancel at least 24 hours before the trial ends, using the steps above. If you don't, the trial converts to a paid subscription automatically.
Can I get a refund?
Refunds are handled by Apple. We can't issue them ourselves. Request one at reportaproblem.apple.com.
I paid but Plus isn't showing up.
- Make sure you're signed in to the same Apple Account you bought with.
- In Ration, open Settings → Restore Purchases.
- If your purchase needed approval (Ask to Buy), Plus activates once it's approved.
Still missing? Email us the Apple Account email you purchased with and, if you have a full Ration account, that email too. We'll link it.
I subscribed on one device but it's not on my other device.
Sign in to the same Ration account on both devices (email or Sign in with Apple), then tap Settings → Restore Purchases on the second device. If you subscribed while anonymous, email us and we'll link the subscription to your account.
The price changed.
Apple notifies you before a price change and, where required, asks you to agree. If you don't agree, your subscription ends at the close of the current period.
Your account
Account
How do I change my email or password?
Settings → Account. Changing your email sends a confirmation to the new address; the change takes effect once you tap the link.
I forgot my password.
On the sign-in screen tap Forgot password. We'll email a reset link.
How do I delete my account?
Settings → Account → Delete Account, then confirm. This permanently removes your login, Palate, history, saves, follows, blocks, and reactions. It cannot be undone.
Deleting your account does not cancel your subscription — cancel it through Apple first (see above).
You can also email support@rationmedia.com from your account's email address and we'll delete it for you.
Can I get a copy of my data?
Yes. Email support@rationmedia.com from your account's email address and ask for a data export. We'll send your account information, Palate, and history in a machine-readable format within 30 days. See the Privacy Policy for your other rights.
Reminders
Notifications
Ration can send you a daily reminder and a nudge as a session winds down. These are scheduled on your device; we don't send push notifications from our servers. Turn them on or off in iOS Settings → Notifications → Ration.
Creators
For creators
My work appears in Ration. What does that mean?
Ration links to your video on the platform you published it on. We don't host, embed, or download it. Viewers who tap through land on your channel, and every view, follow, and dollar stays with you. We show your name and handle next to every video ("Content by [you] on [Platform]"), and for YouTube we display the thumbnail from YouTube's own servers.
I'd like my work removed.
Email creators@rationmedia.com with your channel or video links. We'll remove them within seven days — usually the same day — and add your channel to our exclusion list. No reason needed, no argument. Full details: Creator Policy.
I'd like to be considered.
We'd like to hear from you. We look for rigor, real expertise, sourcing, and understated presentation. Send links to a few videos you're proud of.
Reports
Report a problem
A video doesn't meet Ration's standards.
Tell us. Email the video title, the creator, and what's wrong (clickbait, a funnel, pseudoscience, broken link, wrong category). We review every report.
Something is broken.
Email us with your device model, iOS version, the Ration version (shown at the bottom of Settings), and the steps that led to the problem. Screenshots help.
Copyright.
If you believe material shown inside Ration infringes your copyright, see section 8 of the Terms of Use for what to include in a notice. Complaints about a video itself go to the platform hosting it.
Also here
Privacy and terms
Contact
Contact
Ration Media LLC
82 Wendell Ave, Ste 100, Pittsfield, MA 01201, United States
support@rationmedia.com